FAQ

What is Bitex.Cash?

Bitex.Cash is a simple and fast cryptocurrency exchange, which strives to provide an ultimate exchange experience. You do not need to register, and the exchange will have no limits. We"ll take an honest commission and quickly process with an exchange for you.

How does Bitex.Cash work?

The Bitex.Cash system is integrated with multiple exchange partners. We choose the best exchange rate and offer it to you, also we compare your exchange experience with different partners and offer you only the best ones.

Why trust us?

Bitex.Cash is a team of experienced blockchain developers. With the Bitex.Cash platform users don’t need to create accounts or provide personal information. This allows users to avoid identification or financial theft. We offer the best rates as we use reliable trading platforms.

How fast will my transaction be processed?

The processing speed ranges from about five to twenty minutes, depending on how long it takes for a block to happen in the network. Most orders process in just a few minutes. If the transaction is large (more than 1 BTC), the processing may take a little longer, depending on the size of your transaction and capacity of the block.

Where do I store my funds?

If you want to own a cryptocurrency, you need to store it somewhere. Different wallets are tailored specifically for different operations with the transactions. There are official wallets, web purses and other applications. For each currency you need to have a separate wallet. The address of the wallet is a unique combination of numbers and letters from 26 to 35 characters. It usually looks something like this: 90alZHLBL7n6F3UpPLZsRG0ijhdLMUKZ4Hq.

How do I get a wallet address?

When you decide which coin you would like to acquire, find a reliable wallet. Each coin has an official one. When you create a wallet, you automatically get an address and a private key. Keep your private key to yourself and don’t show it to anyone.

For security reasons, we do not ask for your private keys and nobody should.

What is the recipient address?

If you want to buy a coin, you need to send it to a specific wallet. Each coin has its own one. The recipient address is your wallet, to which the coin is transferred after the exchange.

What is the transaction hash?

Each transaction is registered in the blockchain and has its own unique identification code, called a Hash (also referred as “TX”). This unique code allows you to verify its validity in the blockchain open ledger.

How to cancel a transaction?

Blockchain operations are irreversible. If the funds are sent, the transaction cannot be canceled by anyone. Therefore, thoroughly check all the payment details before sending money.

Why the final amount of funds is different from the initial amount?

It takes some time to process transactions. Due to high volatility of the currency the time speed is crucial, however the final exchange rate can differ both in positive or negative direction. What we guarantee is the best rate at the very moment of an exchange operation.

How long does it take for a transaction to be finished?

The transactions on Bitex.Cash usually take from 5 to 30 minutes. If your transaction takes more time, it may be due to various issues:

  • DDoS attacks. Unfortunately, such problems happen from time to time but we are always happy to help you and solve any issues
  • Coin updates. We can update the client and disable some coins. As soon as we turn it back-on, you will get your money.
  • The blockchain is overloaded. Too many transactions are waiting to be included to the blockchain, and yours might wait for its turn, too. Sometimes you’ll need to wait a little longer.

What is the minimal amount for exchange?

There are no limits for cryptocurrency exchanges on Bitex.Cash. However for the transaction to be carried out, the fee is charged by the blockchain itself. The amount sent must be sufficient to cover all the blockchain fees.

Is your service really anonymous?

Yes, it is. You don't need to register, log in or provide your ID for verification to use Bitex.Cash.

However there are some exceptions.

Bitex.Cash uses an automated risk management system to check all transactions. Each case will be considered individually. According to European AML directives, KYC regulations and platform requirements, we can ask you to provide you a scan of your ID document valid in your country and additional information of the funds origin.

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